Delivery of the goods depends on product availability and type of payment.
In cases of product is available the shipping will be made within 48 hours of receipt of payment by courier or mail. Considering the time of receiving payments by type selection the average delivery time depending on the type of payments are approximately as follows:
- Payment by credit card, paypal: 3 / 5 working days "unless the goods are unavailable"
- Payment by bank: 5 / 7 working days "unless the goods are unavailable"
Delivery times shown represent the time normally required to deliver products in stock and are provided only for planning purposes. For Sicily, and the smaller islands like Sardegna the average time of transport can increase by 24-48 hours. If product is not available the customer can still order a product and wait for our communication via e-mail of the timing of supply.
In any case, the customer will always receive an order confirmation via e-mail with the estimated time of delivery. In remote cases of unavailability of a product purchased, the customer will be notified about the timetable for the delivery or availability of similar products. At the time of shipment will be sent an email update on the order made.
We are not responsible of delays or errors that might occur because of the Courier. If the goods arrive you notice damage to the parcel must play immediately claim with the carrier. We are not able to handle complaints if it is accepted the shipment without having highlighted the damage upon delivery with a hint of reserve.
International
In case of international shipping delivery times of merchandise depend on the availability of products, and the type of payment chosen by the destination country. In view of the customs control different at the various countries to give an estimate of the time of shipment delivery date. We will send an email and you can also check on your site account yoryushop with the tracking number to follow the steps to delivery to your home.
Tracking - Search expeditions
Thanks to the choice you can follow your order by connecting to the site of DHL (www.dhl.com), or GLS (www.gls-italy.com), monitor the progress of the shipment with the number that will be sent on dispatch order and update on your email inbox.
Packing confidential and secure.
All orders are shipped in packaging with no indication of the contents confidential except for those international must have a covering letter and the specific content. The packaging resistant and made of cardboard reinforced double-wave provides a safe shipment.
Return Policy.
Essential term for each complaint defects: ten days of receiving merchandise. Cause of restitution only for defects. Costs of returning the goods to the buyer. There is no guarantee on items that is not expressly described in the product. Jurisdiction for any dispute Messina.
Important Information.
To be sure you get what you ordered as soon as possible, please follow the following advice:
- Indicates an address where someone is always there to receive the package;
- The last name must match that indicated on the doorbell. In fact, if the carrier can not find the name, the package refers to the sender as "address unknown";
- Add to your data even your telephone number;
- Always add the zip code.
