Shipment of your parcel

The delivery times of the goods depend on the availability of the products and the type of payment chosen.

In case of available product, shipment takes place within 24 hours of receipt of payment by express courier. Considering the time of payment accreditation according to the type chosen, the average delivery times based on the type of payment are roughly the following:

  1. Payment by Paypal Credit Card: 1 working day "unless merchandise is unavailable"

The delivery times indicated represent the time normally required to deliver the products available in the warehouse and are provided for indicative purposes only. For Sicily, Sardinia and smaller islands the average delivery time may be 48/72 hours.

In the case of a product not available the customer can still order a product and wait for our e-mail communication on the expected delivery times.

In any case, the customer will always receive an order confirmation via e-mail with estimated delivery times. In remote cases of unavailability of a purchased product, the customer will be alerted about the times for delivery or immediate availability of similar products. At the time of shipment you will be sent the update email on the order you made.

We are not responsible for delays or disagreements that may occur due to the courier. If there is damage to the parcel at the arrival of the goods, a complaint must be made immediately to the courier. We can not handle complaints if the shipment is accepted without having highlighted the damage when delivering with a stock note. After the attempted delivery by the courier the shipment is in stock and at the junction for the delivery the costs will be charged to the buyer. We recommend paying attention through the tracking number sent on shipment.


In case of international shipment the delivery times of the goods depend on the availability of the products, the type of payment chosen and the destination country. In view of the different customs control in the various countries we will provide an estimate of the delivery date at the time of shipment. We will send an email and you can also check on your account with shipping number to follow the various steps up to delivery to your home.

Tracking - Shipping Search

Thanks to your choice you can follow your order by connecting to DHL (, GLS (, checking the shipping progress with The number you will be sent on shipment and update order on your email box.

Confidential and safe packaging.

All orders are shipped with a reserved package without any indication of the content, except for international ones, which must have an accompanying letter and the content specification. The highly resistant packing made of double-reinforced double-hull carton guarantees safe shipment.

Right of withdrawal.

Essential term for any complaint about defects or defects: 30 Days from receipt of merchandise. Return Cause Only for Vices or Defects. Goods returned by the buyer. There is no warranty on the items unless otherwise stated in the product card. Jurisdiction for any and all controversies Frascati.

How to return goods.

  1. Log in to your account
  2. Order History and Details
  3. Click on Order Details
  4. Select the product to return
  5. Request Return

Note: We remind you that the product shipped within 30 days of receipt must be new as received, you must attach the receipt or invoice to the shipment.

Important information.

To be sure you receive what you've ordered in the shortest possible time, we encourage you to follow the following tips:

  1. Indicates an address where someone is always present to receive the parcel;
  2. The last name must match the one on the doorbell. In fact, if the courier does not find the name, it sends the parcel to the sender as "unknown address";
  3. Add your personal data to your TELEPHONE RECORD.
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